Discuss your point of view on the need of using communication skills in everyday life and with special emphasis on communication at the workplace.

 

Discuss your point of view on the need of using communication skills in everyday life and with special emphasis on communication at the workplace.

 

                               Need of Communication Skills:

Developing communication skills can help many aspects of your life, from your professional career, to social gatherings, to your family life. In today's world, we rely heavily on sharing information, resulting in greater emphasis being placed on having good communication skills. Good verbal and written communication skills are essential in order to deliver and understand information quickly and accurately. Being able to communicate effectively is a vital life skill and should not be ignored. On the other hand, poor communication skills can have a negative impact a poorly delivered message may result in misunderstanding, frustration and in some cases disaster.

For example, a manager may be highly qualified and skilled but if he does not possess good communication skills, all his ability becomes irrelevant. A manager must communicate his directions effectively to the junior employees to get the work done from them properly. Proper communication provides information to the employees is useful for decision making. No decisions could be taken in the absence of information. Thus, communication is the basis for taking the right decisions.

Communication can be defined as the process of understanding and sharing information. To communicate well is to understand, and be understood. This can be achieved in the following ways:

•   Verbally - your voice
•   Visually -  images
•   Non-verbally -  body language, eye contact, gestures
•   Written –  books, websites, emails

Being able to actively listen is an important communication skill. As people tend to focus more on what you want to say, rather than listening to what the other person is saying. Knowing when to pause to allow the other person to talk is an important skill. It conveys respect and a willingness to hear the other person’s point of view.

 

 

          Importance of communication skills in the workplace

Helping your Career:

If you are applying or looking for a promotion with your current employer, you will almost certainly need to develop good communication skills. Having the ability to listen carefully and speak clearly is valuable in any organization.

Ø  Listening to others and showing interest in what they say

Ø  Dealing with telephone conversations appropriately

Ø  Expressing an opinion or asking a question clearly

Ø  Being able to persuade others

You will need to request information, discuss problems, give instructions, work in teams, and interact with colleagues and clients. Being able to deliver messages clearly and understand other people means work can be completed more effectively and to the benefit of the company as a whole.

Allowing you to speak concisely:

When speaking to clients, communication skills will help you how to communicate effectively in different type of situations, and how to be direct in order to get the most out of your dealings with others. If you speak concise but meaningful then you will be able to perform your work effectively.

Dealing with clients:

Customers desire nothing more than to be understood by a company and they wish to feel like they are being heard and listened to. This is a particularly important point if your business involves a large amount of contact with customers, either face-to-face or over the phone.

Grooming your professional image:

You want to make a good first impression on your friends and family, instructors, and employer using your communication skills. They all want you to convey a positive image, as it reflects on them. In your career, you will represent your business or company in spoken and written form. Your professional image and attention will reflect positively on you and your success.

THANK YOU!!!!!.......